SAP ESM

SAP SuccessFactors Enterprise Service Management

Transformez les tâches Ressources Humaines en une solution axée sur les services.

SAP SuccessFactors Enterprise Service Management (ESM) est un outil puissant qui permet de rendre les processus de services RH plus efficaces, plus transparents et plus orientés vers le client. Grâce à un point d'entrée centralisé pour les demandes des employés, il offre des solutions pour un traitement structuré et assisté par l'IA des dossiers. Les arguments clés de vente d'aemplic sont son approche de mise en œuvre basée sur des modèles et l'intégration complète des documents.

Know-how

We are SAP partners and experts

In many HR departments, inquiries come in through various channels – by email, telephone or in person – but without unified tracking or clear responsibilities.

The consequences: long processing times, low transparency about request status and high effort, even for recurring standard enquiries. The answer to these requirements? Make HR work better with SAP ESM. It enables the full digitalization of multi-stage, cross-functional processes in which several services or service steps must be mapped in an integrated manner—for example, when processing and approving a parental leave request.

Early aemplic customers are already using SAP Enterprise Service Management (SAP ESM) as a solution. The platform bundles all enquiries centrally and accelerates processing based on a fully integrated SAP SuccessFactors data base – through automation, self-services and AI-supported assistance. Result: clearly traceable processes, reduced effort and sustainably improved service quality in HR.

Certified Expertise

Your partner for SAP SuccessFactors ESM

As an SAP expert for SuccessFactors and certified Sell- and Build-Partner of SAP, aemplic is highly familiar with ESM processes, data structures and integration possibilities. We support the first corporate clients in Germany using SAP SuccessFactors Enterprise Service Management – a knowledge and experience lead from which our other clients benefit on the subject of ESM.

We integrate our HR-document solutions seamlessly into ESM structures and thus unlock the full potential for end-to-end processes in HR service management. We accompany companies in Germany from introduction to productive use – practice-oriented and efficient thanks to our template-oriented approach.

SAP SuccessFactors ESM: The benefits for HR organisations

Central entry point for employee requests via web, mobile, chatbot or email
Intelligent case management with automatic routing, prioritization and SLA-tracking
AI-assisted support via Joule Copilot (e.g., automatic case summaries, document research)
Seamless integration into SAP SuccessFactors (e.g., Employee Central) for up-to-date and consistent master data basis
Self-service portals for standard requests like parental leave, working-time changes or references

aemplic services in the area of SAP Enterprise Service Management

Consulting & introduction: analysis of HR service processes and implementation of ESM in existing SAP landscapes
Workflow integration: setup of standardized HR use cases (e.g., parental leave, contract changes, reference-letter processes)
Optimization via AI and self-services: use of Joule Copilot, automated processes and self-service-portals
Seamless document processes: integration of HR Document Solutions (Document Builder, Employee File, Reference Letter, Payslip Box Plus) for end-to-end processes
Training & support: accompany HR teams during introduction and application of ESM